I'm a product detail. I'm a great place to add more information about your product such as sizing, material, care and cleaning instructions. This is also a great space to write what makes this product special and how your customers can benefit from this item. Buyers like to know what they’re getting before they purchase, so give them as much information as possible so they can buy with confidence and certainty.

EXCHANGE & REFUND POLICY

At MANIKARNIKA, every piece is carefully checked before it is packed and dispatched. We want you to love the jewellery you receive, and we ask that you review the following policy before making a purchase.

EXCHANGES

We do not accept returns for change of mind. However, eligible items may be exchanged.

To request an exchange, please contact us within 3 days of delivery. Items must be unworn, unused, undamaged, and returned in their original packaging with all tags and packaging materials intact.

Once the item has been received and inspected by our team, the exchange will be processed subject to availability. If your preferred replacement is unavailable, we will contact you with the available options.

For exchanges that are not due to damage or an error on our part, return shipping costs are the responsibility of the customer.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

In the unlikely event that your order arrives damaged, defective, or you receive an incorrect item, please contact us within 48 hours of delivery.

To be eligible for a damage, defect, missing-item, or incorrect-item claim, customers must provide an uninterrupted unboxing video, beginning before the package is opened and clearly showing:

• The sealed outer package and shipping label

• The complete opening of the package without cuts or edits

• The jewellery and its packaging

• The damage, defect, missing item, or incorrect item clearly visible
  

Please also provide your order number and clear photographs of the affected item.

Claims made without an uninterrupted unboxing video may not be eligible for a refund or replacement.

Once the issue has been reviewed and verified by our team, you may choose a replacement, subject to availability, or a full refund for the affected item.

If a refund is approved, it will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

NON-EXCHANGEABLE ITEMS

For hygiene reasons, earrings and other pierced jewellery cannot be exchanged unless they arrive damaged, defective, or incorrect.

Items that have been worn, altered, damaged after delivery, or returned without their original packaging will not be eligible for exchange.

COLOUR & HANDCRAFTED DETAILS

Please note that slight variations in colour, finish, stone placement, texture, or detailing may occur between pieces. Screen settings and photography may also cause colours to appear slightly different. Such minor variations are not considered defects.

NEED HELP?

For an exchange or damaged-item claim, please contact us through the contact details provided on our website with your order number and the required photographs/video.

MANIKARNIKA

The Art of Adornment.

I'm a shipping policy. I'm a great place to add more information about your shipping methods, packaging and cost. Providing straightforward information about your shipping policy is a great way to build trust and reassure your customers that they can buy from you with confidence.